FAQ

Can I modify or cancel my order?

An order cannot be modified or canceled once placed.
Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed.

Can I upgrade to Priority Shipping?

If you place an order under Priority Shipping, it will usually be fulfilled within 24-48 hours (please note we do not ship on the weekends), and then will take 2-3 days to be delivered. 
Priority Shipping is not available during launches and for the two weeks following.

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at info@playxplay.co

How can I track my order?

Once your order has been shipped, Play x Play will send you a shipping confirmation email and tracking number.

Do you ship internationally?

Due to increased issues with carriers delivering packages internationally with supply / shipping constraints, we have opted to only ship to the US and Canada at this time. This decision was made to protect you, the valued customer, due to the sheer percentage of lost packages in transit to international destinations in 2021 and the frustration that was causing. We will continue to evaluate the international shipping options of all carriers as things begin to get better but, in the interim, we invite you to shop at a retailer in your own region. 

 

When will my order ship?

 Shipping Method

Cost

Ships from warehouse in:

Delivered in:

Standard Shipping

$9

3-5 business days

2-5 business days after date shipped

FedEx 2 Day Air

$16

1-2 business days

2-3 business days after date shipped

International Shipping

$26

3-5 business days

10-21 business days after date shipped

 

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. Those occasions will usually be during launches and orders can take anywhere from 48-72 hrs to process. We reserve the right to make deliveries in installments as products are ready.

Priority Shipping is not available during launches and for the two weeks following.

 

Placing an Order

How can I track my order?

Once your order has been shipped, Play x Play will send you a shipping confirmation email and tracking number.

Do you offer gift wrapping?

We do not offer gift wrapping at this time.

How do I order if no sizes are listed?

If there are no sizes available, the product is out of stock. However, we do restock items daily, so be sure to check back soon.

How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used once per customer. If a coupon code shows that it is expired, it means you have used it on a past order, and our system cannot apply it again.

How do I get the app?

Users of our app get first access to all sales, frequent exclusives, and app-only product opportunities along with video / styling content. 

Apple Store App

Android Store App

Returns

Please refer to our Shipping + Returns page here. 

Sourcing & Production Values

Does Play x Play use ethical sourcing for all clothing and how do you monitor that? 

Yes! We are meticulous about who we work with and how each piece is sourced.

Play x Play is designed in the United States, made in China and is most certainly ethically produced. We have our factories sign a code of conduct agreement which states all the critical components. No child labor, no forced work environments, pay fair wages, etc. Our production facility has been sourcing some of the world's best brands since 1992, has 30K employees across all sectors and locations, and in our space has specialization in high quality children's garments. We also personally visit the factory on a recurring basis to check in with the team and see the process of production. 

In 2018, the factory that produces Play x Play was selected as the "Outstanding Case of Social Responsibility of Chinese Private Enterprises" by the National Federation of Industry and Commerce.

More info on our product promises