Shipping + Returns

 Shipping

 Shipping Method

Cost

Ships from warehouse in:

Delivered in: 

Standard Shipping

$9.00

2-5 business days* 

2-5 business days after date shipped*

2-day Shipping

$16.00

1-2 business days 

2 business days after date shipped

International Shipping

$25.00

3-5 business days 

10-21 business days after date shipped

 

*This timeline is an estimate only and not guaranteed. During a launch week, it may take an additional 5-7 days for your order to process before being shipped due to extremely high volume. On rare occasions, orders will ship or be delivered outside this timeframe. 

2-Day Air Orders must be placed before 10am PST in order to make it out same day during regular shipping windows (non-launch weeks). All 2-Day Air shipments process and deliver on business days only (M-F) and do not deliver on weekends. This is carrier policy, not ours. 

*Please note that we are not able to provide expedited shipping to PO boxes as all expedited shipments go out via FedEx and they do not deliver to PO boxes. 2nd Day Air orders requested to ship to PO boxes can only ship out via USPS and we choose their fastest option. Please choose to only expedite an order to a physical address. Please also note that most shipments to Southern CA will deliver within 1-2 business days via regular ground. 

We ship all orders from our fulfillment warehouse located in San Diego, California.

Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return policy. For more return information, please refer to our returns policy below.

 

Please CLICK HERE to start your return / exchange.

 

Play x Play is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. We cannot guarantee address update requests made to orders processing and will not be responsible for packages shipped per the order address but under request to edit from the receiver.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

 

International Orders

Due to increased issues with carriers delivering packages internationally with supply / shipping constraints, we have opted to only ship to the US and Canada at this time. This decision was made to protect you, the valued customer, due to the sheer percentage of lost packages in transit to international destinations in 2021 and the frustration that was causing. We will continue to evaluate the international shipping options of all carriers as things begin to get better but, in the interim, we invite you to shop at a retailer in your own region. 

*Please note all prices on product listings are in USD.

- All international shipments are considered FINAL SALE and not eligible for exchange or refund due to the additional freight and duty costs associated with those orders. 

 

Return Policy

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 15 days of the receipt of the order. No refunds or exchanges are allowed outside of this window.

An item may be returned if it is sent back:

  • unworn
  • unwashed
  • with original tags and packaging intact
  • free of stains, odors, animal hair, and damage

Items cannot be returned after this 15-day-timeframe, no exceptions.

Return costs are the responsibility of the sender and Play x Play is not responsible for return items lost in transit. 

Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales ), are ineligible for store credit, refund, or exchange. Orders with special discount codes applied, may not be eligible for return – please reach out to the team at info@playxplay.co if you have any questions. 

Gift Returns - Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser's name and order number. These parameters help to confirm the items were initially purchased from our site as well as a reference to the original purchase pricing for credit balance to apply. This can all be done through the same returns center link listed above but please select "gift return" at the bottom of the landing page list to be eligible for the items to credit to your (the gift recipient's) email in the form of a gift card.

Warranty Info

We stand by all our product and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defect, please notify us within 30 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed / worn are not eligible for returns / exchange when any damage is related to standard product wear and tear.

Any package reported damaged / missing items will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package. Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a refund request with Play x Play.

We accommodate free return labels for any items that are damaged or may have a defect. All other returns require a minimal freight free on behalf of the sender to cover the return order. 

Please CLICK HERE to start your return / exchange.